Refund & Returns Policy

However, if there is a verified issue with your order, we will review the situation and may offer a replacement, reshipment, store credit, or refund where appropriate.

1. Returns & Eligibility

Physical returns are generally not accepted. However, we may provide an appropriate resolution if your order has a verified issue, including:

• Products damaged during transit, supported by clear photo evidence
• Incorrect product or incorrect quantity received
• Confirmed lost parcels based on courier tracking
• Packages showing clear signs of courier damage or tampering

All claims are reviewed individually, and Atlas Longevity may request additional information or evidence before approving a resolution.

2. Non-Returnable Items

We cannot accept returns or provide compensation in the following situations:

• Products that have been opened, used, or reconstituted
• Products that have been improperly stored after delivery
• Change of mind or customer ordering errors
• Minor cosmetic differences or variations in packaging that do not affect product integrity
• Claims made outside the applicable reporting timeframe

Please ensure that you carefully review your order before completing your purchase.

3. Reporting an Issue

To help us investigate and resolve any issue quickly, please report the problem within the following timeframes:

• Damaged or incorrect items: Within 48 hours of delivery
• Missing items: Within 72 hours of delivery
• Lost parcels: Once courier tracking confirms that the parcel has been lost or shows prolonged and unexplained inactivity

When contacting us, please provide your order number along with clear photos, videos, or other relevant supporting evidence.

4. Refund Processing

If a refund is approved, it will generally be issued to the original payment method whenever possible.

Refund processing times may vary depending on your bank, payment provider, or payment method. Please allow reasonable processing time for the funds to appear in your account.

5. Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) refunds, Atlas Longevity may process the refund through a bank transfer or provide store credit.

Where a bank transfer is required, we may request the necessary bank account details to complete the refund securely.

6. Research Use Only

All products supplied by Atlas Longevity are intended strictly for laboratory and research purposes only.

They are not intended for human or veterinary use, consumption, injection, diagnosis, treatment, or prevention of any disease or medical condition.

Customers are responsible for ensuring that all products are handled, stored, and used in accordance with applicable laws, regulations, and appropriate research practices.

7. Contact Us

If you experience any issue with your order, please contact our customer support team as soon as possible.

To help us process your request efficiently, please include:

• Your order number
• A clear description of the issue
• Relevant photos or videos
• Any supporting courier or delivery information

We will review your request and work to provide an appropriate resolution where applicable.